Privacy Statement

1. Purpose and scope

This privacy statement applies to all visitors to our location and users of our online channels. We strive for careful and transparent processing of personal data in accordance with applicable laws and regulations. In this document we explain what data we collect, on what bases this occurs and how long we retain this data. We also inform you about your rights and how you can exercise them.

2. Processing activities and legal bases

We process personal data exclusively for specific purposes, such as answering questions, handling reservations or registrations for events, and improving our services. Depending on the activity, the legal basis may consist of consent, performance of a contract, or legitimate interest. Examples of data include name, contact details, preferences and interaction data. Where required, we request explicit consent, which you can withdraw at any time.

3. Retention periods and security

We do not retain personal data longer than necessary for the purposes for which they were collected, unless a longer period is legally required. Access to data is limited to employees for whom this is necessary. We apply appropriate organisational and technical measures, including encrypted storage where appropriate, periodic access reviews and training in data protection. Despite due care, absolute security cannot be guaranteed; we monitor processes and continuously improve our measures.

4. Sharing with third parties

We share personal data only with service providers that perform supporting tasks (such as hosting or communication tools) and that are contractually bound to confidentiality and security. Where data are processed outside Australia, we put in place appropriate safeguards, for example by using model clauses. We do not sell personal data.

5. Cookies and similar technologies

We use functional and analytical cookies to make the website work properly and to understand usage. On your first visit we ask for a choice. You can accept or refuse cookies via the banner. Your preference is stored for 365 days. More information about cookies and retention periods can be found in this statement. The cookie settings do not affect your right to access our services in another way.

6. Rights of data subjects

You have the right to access, rectification, erasure, restriction of processing, data portability and to object, insofar as permitted by law. You can direct requests to us viaContact. We will respond within a reasonable period and may request additional information if necessary to establish your identity.

7. Minors

Our services are in principle aimed at the general public. If processing of data of minors is involved, this is done with the consent of a parent or legal representative, insofar as required by law.

8. Changes

We may update this privacy statement from time to time to reflect changes in legislation or our processes. The most recent version is always available on this page. In the event of significant changes, we will communicate this through our channels.

9. Contact and complaints

For questions about this statement or the exercise of your rights, you can contact us via the phone number in the footer or by email. If you believe that your rights have not been handled correctly, you may, if you wish, file a complaint with the competent supervisory authority. Practical information about reservations and terms can be found in our sectionLegal.

This statement has been prepared with care and in clear language, so that you can make informed choices. We continue to evaluate our approach and improve where possible, respecting your preferences.